Ticket changes and cancellation

When you book your ticket, keep in mind that you can choose between the "No Flexibility", "Medium Flexibility" or "Flexibility Plus" Plan whose characteristics or conditions are the following:

 

	Date Change	Schedule Change	Change of Route	Change of Accommodation	Change of Passenger Data	Vehicle Data Change	Annulment	Flexibility Plan Change	Extra services
NO FLEXIBILITY	NO	NO	NO	NO	YEAH	YEAH	NO	NO	YEAH
MEDIUM FLEXIBILITY	YEAH	YEAH	YEAH	YEAH	YEAH	YEAH	NO	NO	YEAH
FLEXIBILITY PLUS	YEAH	YEAH	YEAH	YEAH	YEAH	YEAH	YEAH	YEAH	YEAH

 

Ticket modification

Depending on the type of fare chosen (No flexibility, Medium or Plus), the following concepts may be modified: travel date, route, journey time, accommodation and type of flexibility. These changes may entail the payment of an additional amount, in the event that there is a difference in fare between the original ticket and the new one. Ticket modification will only be possible if requested up to 2 hours before the boat departure time, except for upgrade (accommodation improvement), which can be done at any time, even on board the ship.

 

Passenger data change

In the event of an error in entering the passenger's personal data during the reservation or, if you want to add missing passenger information, the change or extension of the passenger's personal data is allowed, with any type of fare (No Flexibility, Medium Flexibility or Plus Flexibility), without any additional cost.

 

The personal data that is allowed to be modified/added is the following:

• Name and surname.
• Type and number of passenger identification document. (It is not allowed to change the passenger's full name and ID number at the same time).
• Date of birth (as long as the category assigned to the passenger is respected: baby, child or adult).
• Expiration date of the identity document.
• Gender.

• Nationality.

   

Vehicle data change

The following vehicle data is allowed to be changed: make, model and license plate. The change will not entail any additional cost, as long as the same category is maintained.

 

If you want to change category (for example, go from car to motorcycle), the passenger must contact Customer Service ( Call Center ) via phone 96 091 33 16 or via email: callcenter@trasmed.com As well as through the windows of the maritime stations where it operates TRASMED.

 

Modification of the ticket through "MY Account"

 

Modifications can be made from the user's Private Area “ MY Account ”. it is only necessary for the passenger to register, create an account and, in this way, they will be able to manage their reservations in a comfortable and simple way. The private area “ MY Account ” it is also available from the mobile App.

 

It is also possible to request a modification of the reservation by contacting customer Service ( Call Center ) via phone 96 091 33 16 or via email: callcenter@trasmed.com As well as through the windows of the maritime stations where it operates TRASMED.

 

Ticket cancellation

The cancellation of a ticket with Flexibility Plus or tickets with an open return will be governed by the following conditions:

• If the cancellation or postponement is made from 3 days or more before the trip, TRASMED will pay the passenger the total amount of the ticket, except for issuance charges.
• If the cancellation or postponement is made up to 2 days before the trip , TRASMED will pay the passenger the total amount of the ticket, except for the issuance charges and, deducting a penalty of 10% of the total amount of the ticket.
• If the cancellation or postponement is made 1 day before the trip , TRASMED will pay the passenger the total amount of the ticket, except for the issuance charges and, deducting a penalty of 20% of the total amount of the ticket.

• If the cancellation or postponement is made the same day of the trip , will imply a penalty for the total amount of the ticket.

   

If the ticket you wish to cancel has an extra service contracted, the amount of said service will be paid by TRASMED in its entirety, without any penalty in this regard. Only the penalty that corresponds to the amount of the ticket is applied. 

 

Extra services contracted that have not been used or consumed on board will not be reimbursed by TRASMED.

 

You can request the cancellation or postponement of your ticket by contacting Customer Service ( Call Center ) via phone 96 091 33 16 or via email: callcenter@trasmed.com

 

Once check-in has been completed and boarding passes have been issued, no changes or cancellations will be allowed.

 

If you have booked a ticket on the Barcelona-Porto Torres or Barcelona-Civitavecchia routes and vice versa, keep in mind that they are operated by the Group company, Grimaldi Lines.

 

In this case, if you want to modify or cancel your ticket you must consider the following:

 

Ticket modification

Variations in tickets are always possible and subject to availability; They can be requested in writing at the Carrier's offices or through the Travel Agency in which the ticket to be modified has been issued. It is possible to request changes to date, time, line, passengers, accommodations, vehicles, etc. And based on the exchange rate, the conditions vary.

 

Variation of date, time and route

All tickets issued with a standard or special fare can be changed in time, date and ports (departure or arrival), provided that the variation  requested 2 days before the departure date indicated on the ticket to be modified r and for a trip now available for sale. This modification entails the payment of €30 exchange fee  more eventual  rate differences , if the new trip has a higher cost compared to the previous one.

 

This modification can be made a maximum of 2 times.

 

Variation of a product (name, accommodation, vehicle)

These variations can also be made on the same day of departure, even at the port ticket offices. No change costs will have to be paid, but it is necessary to pay any difference in rate (if the new product has a higher cost compared to the previous product). The variation is subject to availability of the ordered product.

 

Add a passenger (adult/child/baby), a pet, a service (meals on board, pet in cabin, wellness center, bus transportation Napoli-Civitavecchia-Napoli)

 

These variations can also be made on the same day of departure, even at the port ticket offices. No change fees will have to be paid, but it is necessary to pay any cost of the new passenger, the animal or the service at the price marked at the time of the change. The variation is subject to availability of seats on board or the requested service. Only in the case of adding bus service from Napoli to Civitavecchia and vice versa, please ensure that the service is operational by calling the call center + 39 081 496 444. 

 

The Company reserves the right to modify the conditions of cancellation and variation of tickets by the passenger on specific departures.

 

The Company also reserves the right to launch extraordinary promotional campaigns limited in time, which may limit or improve the aforementioned conditions. These variations will be specified in the conditions of application of the special offers.

 

Ticket cancellation

Cancellation of the entire ticket or certain elements of the ticket (for example, reduction in the number of passengers, cancellation of the vehicle, accommodation or pets) must be notified in writing to the Carrier at the following email address  reservations@grimalditour.com , directly or through the intermediary from whom the ticket was purchased (for example, a travel agency). In the case of special fare tickets, cancellation of the ticket or individual items does not give rise to a refund, unless otherwise provided in the conditions applicable to the special offer. In the case of standard fare tickets, cancellation of the ticket, or of individual elements, entitles the passenger to a refund for the value of the canceled ticket or elements, less fixed charges and EU ETS costs (where present) and with the following penalties:

 

• 10% of the value up to 30 calendar days before departure;
• 30% of the value from 29 to 7 calendar days before departure;
• 50% of the value from 6 to 2 calendar days before departure;

• 100% of the value the day before and/or for not showing up for boarding.

   

Cancellation requests for a standard fare ticket will not be accepted if the date, time or itinerary has already been changed twice. Meals on board, service  pet in cabin,  wellness center and shuttle bus service purchased in advance are refundable, except in case of cancellation the day before departure or no-show for boarding (100% cancellation penalty).

 

For more information you can consult the Grimaldi Lines General Conditions of Sale